July 22, 2014
Jay and Chelsea:
It’s Important to understand that taking care of our customers has to remain our number one focus.
You are the main reason why we have achieved such accolades. You are one of the special few that made the kind of difference that earned the loyaty of one of those customers for life; during your busy day when you have many other tasks, I am confident you will continue to deliver the world class customer services that warranted this recognition.
Thank you for being a standout with one of our customer who felt compelled to call and share their experience with us. You truly represented who staples strives to be.
I am confident this is not the first time you have gone above and beyond for a customer but perhaps, it’s the first time you have heard from me personally how much you are appreciated and what an important part of our culture you represent.
Regional Vice President
Sales and Operations
From the desk of Jeff Rick, Regional Vice President, Sales and Operations
2003 Plank Road Fredericksburg VA 22401